Interactive Care – Frequently Asked Questions (FAQs)

Welcome to the Interactive Care FAQ page! This resource is tailored for healthcare providers – including hospital departments, general practitioners (GPs), and private clinics – who want to learn how our avatar-led virtual consultation platform works. Below you’ll find clear answers about what Interactive Care is, how it operates for both clinicians and patients, and how it can benefit your practice. We use professional, clinician-friendly language to explain the value and safety of the system in multiple care settings. If you’re looking to enhance patient engagement and streamline your workflow with a secure, easy-to-use solution, you’re in the right place.

FAQs

Interactive Care is an AI-powered platform that uses interactive digital avatars to facilitate virtual patient consultations. In simple terms, it’s like having a virtual health assistant that converses with patients on your behalf. The avatar conducts a guided conversation with the patient – asking medical questions, collecting symptoms and history, or providing health information – all under your direction as the clinician. This means routine parts of a consultation (such as initial history-taking or patient education) can be handled virtually before or after an appointment, saving you time and improving efficiency. Patients benefit from a friendly, engaging experience that helps them communicate their concerns and understand their care instructions better. Whether you’re in a busy hospital department, a GP practice, or a private clinic, Interactive Care is designed to support your workflow by enhancing patient engagement while you maintain complete control over clinical decisions.

Interactive Care is designed to be straightforward for both the practitioner and the patient. Here’s how a typical avatar-led consultation flows from start to finish:

  1. Clinician initiates a session: You (the healthcare provider) log in to your Interactive Care dashboard and create a new consultation session for a specific patient or purpose. The platform then generates a unique access code for that session.
  2. Patient access via code: You share this one-time code with your patient (for example, via email, text, or over the phone). The patient visits the Interactive Care website and enters the code to begin their session – no login or account creation is required on the patient’s part.
  3. Avatar greets the patient: A lifelike avatar (a virtual animated character) appears on the screen to welcome the patient and start the consultation. This avatar will lead the patient through the process in a conversational manner.
  4. Interactive Q&A with the patient: The avatar asks the patient a series of questions or provides prompts, depending on the context of the consultation. For example, the avatar might ask about the patient’s symptoms, medical history, or follow-up questions if it’s a pre-visit intake. In other scenarios, it might explain a procedure or give post-operative care instructions. The patient responds by answering the avatar’s questions and sharing information, just as they would in a face-to-face interview with a clinician.
  5. Automated summary generation: Once the avatar has finished guiding the patient through all the questions/instructions, the virtual session concludes. The system then automatically generates a consultation summary – a written report that includes all the key information gathered during the conversation (e.g. the patient’s answers, reported symptoms, and any important details from the session).
  6. Patient review and approval: Before anything is sent to you, the patient is shown the draft consultation summary on their screen. They can review the summary for accuracy and even make corrections or add details if something was miscommunicated. This step empowers patients to ensure their information is captured correctly. Once the patient is satisfied, they approve the summary.
  7. Summary delivered to clinician: After patient approval, the final summary is instantly sent to you (the clinician) and saved in your Interactive Care admin dashboard. You’ll be notified that the consultation is complete. You can then review the summary at your convenience, use it to prepare for the patient’s in-person visit or next steps, and store it as part of the patient’s record. The summary contains all the relevant information you need – without you having to spend time on the initial Q&A – and you remain fully informed and in control of the patient’s care.

(In short, clinicians set up the consult and get a code, patients use the code to have a guided chat with an avatar, and the important results of that chat come right back to the clinician in a tidy report.)

No. Patients do not need to create any account, register on the platform, or install special software. The only thing a patient needs to join an Interactive Care session is the access code provided by their clinician. They simply go to the Interactive Care website (on any device like a PC, tablet, or smartphone) and enter the code to launch their avatar consultation. The process is hassle-free even for less tech-savvy patients – there’s no username or password for them to manage, and no app download required.
 
Importantly, no personally identifiable patient data is required for a session unless you choose to enter it. The system does not ask the patient to input their name, date of birth, or contact information just to start the consultation. Each session is identified mainly by the access code. This means a patient can participate essentially anonymously from the platform’s perspective, which is great for privacy. Of course, as the clinician, you can still know which patient you gave the code to (and you can optionally label the session with an identifier in your dashboard for your own records), but Interactive Care itself doesn’t force the patient to divulge personal details. All the information the patient provides is related to their health and answers to the avatar’s questions – nothing beyond what’s needed for the consultation. This minimal-data approach makes the platform easy to use and protects patient identity by default.

Absolutely. Data security and patient privacy are top priorities for Interactive Care. The platform was built from the ground up to comply with strict healthcare data protection standards like GDPR in Europe and HIPAA in the United States. All patient interactions and data transmitted through Interactive Care are encrypted end-to-end (both in transit and at rest), ensuring that sensitive information stays confidential and safe from unauthorized access.
 
Because Interactive Care requires little or no personal identifiable information by default, your patients’ privacy risk is minimized. The only data stored from a session is the consultation content itself (the patient’s responses and the generated summary) and any context you, the clinician, chose to add. This data is stored securely on our servers and is accessible only to the clinician or care team who created the consultation (and of course the patient during their session). Each clinician has a secure admin dashboard where their consultations and summaries are kept – protected behind login credentials and strict access controls. No one else (including other patients or providers not involved in the care) can see that information. We do not share patient data with third parties for any marketing or advertising purposes. The data will only be used to support the care process (for example, generating the summary for the clinician) or as required by law in rare cases (such as mandatory reporting, and even then we handle it with full legal compliance and notification procedures).
 
In summary, you and your patients can trust that Interactive Care treats data with the utmost confidentiality. We adhere to all relevant regulations and employ industry-standard security measures (and then some) to guard personal health information. Patient confidentiality is fully maintained, so you can confidently use the system knowing it meets hospital-level privacy requirements.

No, not at all. Interactive Care is designed to augment and support clinical care – not to replace a healthcare professional’s judgment or the personal connection of an in-person visit. Think of the avatar as a digital assistant working under your guidance. It can automate the routine, time-consuming parts of a consultation (like asking standard intake questions, gathering symptom details, or giving general instructions), but it does not make any medical decisions on its own. The platform doesn’t diagnose conditions or prescribe treatments independently; it simply follows the protocols and questions that have been set up for it, and then reports back to you.
 
As the clinician, you remain in control at all times. You will review the avatar’s summary of the patient’s responses, verify and interpret that information, and then proceed with your professional evaluation and care plan. Interactive Care actually frees up more of your time to focus on the complex or critical aspects of patient care that do require your expertise – because the basics have already been covered. It’s similar to how a nurse or medical assistant might take a patient’s vitals and history before you see the patient; Interactive Care just handles this virtually and efficiently.
 
Many providers find that using Interactive Care enhances their face-to-face (or live telemedicine) interactions. Since the preliminary Q&A or education is done, you can spend the visit addressing the patient’s specific concerns, clarifying details from the summary, and building rapport, rather than running through routine questions. In short, Interactive Care is a tool to streamline your workflow and improve patient communication, but it’s not a substitute for your medical expertise or the human touch in healthcare. You remain the decision-maker and care provider, with the avatar acting as a helpful extension of your team.

Interactive Care is a flexible platform that offers value across various healthcare settings. Here are some key use cases and benefits for different types of providers:

  • Hospitals & Departments: Hospitals can use Interactive Care to streamline patient intake, education, and follow-up on a large scale. For example, an emergency department can deploy an avatar to take a patient’s history and symptoms in the waiting room, speeding up triage. Surgical departments can have avatars explain pre-operative instructions or post-operative care plans to patients, ensuring consistent communication and reducing anxiety. After discharge, the hospital can set up avatar-led check-ins (e.g. daily wound care or symptom checks), which help catch potential issues early and potentially reduce readmissions. In all, hospital staff save time on repetitive explanations and paperwork, while patients receive timely, standardized information throughout their care journey.
  • General Practice Clinics (GPs): GP practices benefit by saving time during appointments and enhancing patient monitoring. Before a consultation, a GP can send an Interactive Care access code to patients to gather their symptoms and medical history via the avatar – so when the GP sees the patient, they already have a structured summary of what’s going on. This shortens the visit length and allows the doctor to focus on diagnosing and advising rather than clerical questioning. GPs can also use the platform for follow-ups: for instance, an avatar can check in with patients a few days after a visit or a medication change (“Are you feeling better? Any side effects?”) and alert the GP if anything needs attention. It’s like having a virtual nurse doing house calls. This ensures no patient concern falls through the cracks between appointments and improves continuity of care in busy clinics.
  • Private Practices & Specialists: Private healthcare practices – from small family clinics to specialist doctors (like cardiologists, physiotherapists, etc.) – can enhance their patient engagement and service quality with Interactive Care. In a private practice, resources and staff time are often limited, so the avatar serves as a cost-effective assistant. It can handle detailed intake questionnaires for new patients, so you get comprehensive background information without dedicating staff time to lengthy interviews. It can also provide personalized education: for example, a nutritionist in private practice might use an avatar to walk a patient through dietary guidelines after a consultation, or a specialist could have the avatar answer common post-visit FAQs. This level of follow-up and hand-holding improves patient satisfaction and understanding of their care instructions. Moreover, offering an innovative service like avatar-guided consultations can differentiate your practice in terms of technology and patient-centric care. You’ll deliver a high-touch experience without increasing your workload, as the platform takes care of repetitive tasks and documentation.

(Beyond these settings, Interactive Care’s versatility means it can be adapted to many other healthcare environments as well – from telemedicine services and community health programs to home healthcare and rehabilitation centers – wherever a guided virtual interaction could enhance patient care.)

Getting started with Interactive Care is simple and convenient. Because it’s a cloud-based web platform, there’s no complex installation or IT integration required – if you have a computer, tablet, or even just a web browser, you can use Interactive Care. Here are the basic steps to implement it:

  • Contact us or Sign Up: Visit our website and reach out to our team (or use the “Book a Demo” option) to express your interest. We’ll guide you through setting up a clinician account. The account creation is quick – you’ll provide some basic professional information (e.g. your name, clinic details, and credentials) so that the platform is configured for your practice.
  • Onboarding and Training: Our team will help you get onboarded. We offer demos and training materials to show you how to create consultations, use the dashboard, and make the most of the avatar system. The interface is designed to be user-friendly for clinicians, so you’ll find it intuitive. If you’ve ever used an online portal or electronic health record system, you’ll feel right at home. And if you need help, we’re here to support you.
  • Start with a use case: You can begin by using Interactive Care for a specific purpose in your workflow. For instance, you might start by sending out an avatar consultation for new patient intake forms or for post-visit follow-ups. Starting with one use case allows you and your staff to get comfortable with how it works.
  • Integrate into routine practice: Once you see the benefits (like time saved and positive patient feedback), you can expand usage. Many practices integrate the avatar consultations as a standard step for certain appointment types (such as having every annual check-up patient complete an Interactive Care session beforehand, or every post-surgery patient do a daily check-in via avatar for a week). You remain in control of when and how to use it.
  • Secure dashboard and records: As you use Interactive Care, all your consultation summaries will accumulate in your secure online dashboard. You can download or print these summaries to add to your existing patient medical records if needed, or simply use the dashboard as a reference. The system is designed to complement your existing record-keeping and requires minimal technical effort to maintain.

In short, implementing Interactive Care is a smooth process. Our team is ready to help you every step of the way to ensure it fits seamlessly into your practice. With minimal setup and a supportive onboarding, you can start reaping the benefits of avatar-led consultations in no time – enhancing patient care while reducing administrative burdens. We’re confident that once you try Interactive Care, you’ll wonder how your practice ever managed without your new virtual health assistant!